Last updated September 30, 2026
We want you to be happy with what you paid for. If something is wrong, write to us first — most billing questions are resolved within a few business days without anyone needing to involve a bank or a payment provider.
Paid features on mossyrune — credits for the games and the AI practice tools, and the plans that include them — are sold through Paddle, our merchant of record. Paddle handles checkout, taxes (VAT, GST, sales tax), and the actual refund. Your payment contract is with Paddle; Paddle then pays mossyrune.
You can also request a refund directly from Paddle using the receipt email they send you at purchase. The terms below describe what we will approve.
Games that break because of a bug get their credits back, always. If it happens to you, tell us (see section 7) and we’ll put the credits back.
Within 14 days of a payment, you can ask for a refund of the part you haven't used, and games that broke count as unused. This works the same for a monthly plan payment and for a credit pack. You get back the share of that payment you haven’t spent.
After fourteen days, that payment is no longer refundable. You can still:
Paddle is the merchant of record, so it applies its own refund rules for some buyers. For example, people in the European Union and the United Kingdom have a legal right to withdraw from an online purchase, and Paddle handles that under its terms. If those rules give you more than this page does, you get the better of the two.
We may grant a refund outside the standard rules above when:
AI Output that is incorrect, low-quality, or not what you expected is not by itself a refundable fault — AI Output is study material, not an authoritative product, and the Terms spell that out. We will still listen if something feels broken; we just cannot promise a refund for every disappointing model reply.
You have three paths, and any of them is fine:
For a game that broke, use any path above and tell us which game and roughly when. Those credits go back to your balance, not back as money.
Approved refunds are sent back to the original payment method. Banks typically post the refund within five to ten business days; we have no control over that timing.
Please email us first. We resolve nearly every billing question within a few business days. Chargebacks involve fees and dispute infrastructure that take weeks to resolve and rarely end up better for either side than a direct refund.
If a payment looks fraudulent — you did not authorize the charge — tell us immediately. We will refund unauthorized charges on confirmation.
If a renewal payment fails, your subscription enters a seven (7) day grace period during which access continues while we retry. If payment still cannot be collected, the subscription is suspended and new credits are not issued; previously-purchased one-time credits remain on your account.
We may change subscription prices for future billing periods with at least thirty (30) days’ notice by email. The in-progress period and the credits you already have are unaffected. You can cancel before the new price takes effect if you don’t want to renew at the new rate.
We may revise this Refund Policy. The “Last updated” date at the top reflects the most recent revision. Changes apply to purchases made after the revision date; purchases made before are governed by the policy in effect at the time of purchase.
Refund questions: support [at] mossyrune.com (replace “[at]” with “@”). The Feedback button at the bottom-right of the site also reaches us. For the full agreement, see the Terms of Service.