Last updated May 12, 2026
We want you to be happy with what you paid for. If something is wrong, write to us first — most billing questions are resolved within a few business days without anyone needing to involve a bank or a payment provider.
Paid features on mossyrune — currently the Immerse game and the higher-quality voices that come with paid tiers — are sold through Paddle, our merchant of record. Paddle handles checkout, taxes (VAT, GST, sales tax), and the actual refund. Your payment contract is with Paddle; Paddle then pays mossyrune.
You can also request a refund directly from Paddle using the receipt email they send you at purchase. The terms below describe what we will approve.
If you cancel a new subscription within fourteen (14) days of the first charge and have not spent any credits from that subscription, you may request a full refund. The fourteen-day window applies to the first charge of a new subscription only, not to renewals.
After fourteen days, or once any credits from the current period have been spent:
One-time credit packs can be refunded on a prorated basis within fourteen (14) days of purchase — you are refunded for the credits you have not spent. Spent credits are not refundable. After fourteen days, credit packs are non-refundable.
Credit packs themselves do not expire.
If you are a consumer with habitual residence in the European Union or the United Kingdom, you have a statutory right of withdrawal from a digital purchase for fourteen (14) days.
Because the Immerse game is digital content delivered immediately, starting a play — spending a credit — counts as your express consent to the immediate supply of digital content and waives your right of withdrawal for that credit, as permitted by EU Directive 2011/83/EU and equivalent UK consumer law.
In plain English: unspent credits remain refundable inside the 14-day window. Credits you have already spent on a play are not refundable, because the service for that credit has already been delivered.
We may grant a refund outside the standard rules above when:
AI Output that is incorrect, low-quality, or not what you expected is not by itself a refundable fault — AI Output is study material, not an authoritative product, and the Terms spell that out. We will still listen if something feels broken; we just cannot promise a refund for every disappointing model reply.
You have two paths, and either is fine:
Approved refunds are sent back to the original payment method. Banks typically post the refund within five to ten business days; we have no control over that timing.
Please email us first. We resolve nearly every billing question within a few business days. Chargebacks involve fees and dispute infrastructure that take weeks to resolve and rarely end up better for either side than a direct refund.
If a payment looks fraudulent — you did not authorize the charge — tell us immediately. We will refund unauthorized charges on confirmation.
If a renewal payment fails, your subscription enters a seven (7) day grace period during which access continues while we retry. If payment still cannot be collected, the subscription is suspended and new credits are not issued; previously-purchased one-time credits remain on your account.
We may change subscription prices for future billing periods with at least thirty (30) days’ notice by email. The in-progress period and the credits you already have are unaffected. You can cancel before the new price takes effect if you don’t want to renew at the new rate.
We may revise this Refund Policy. The “Last updated” date at the top reflects the most recent revision. Changes apply to purchases made after the revision date; purchases made before are governed by the policy in effect at the time of purchase.
Refund questions: hello [at] mossyrune.com (replace “[at]” with “@”). The Feedback button at the bottom-right of the site also reaches us. For the full agreement, see the Terms of Service.